QUALITY STATEMENT BENTLEY EUROPE B.V.

At Bentley Europe, we are committed to delivering innovative, sustainable, and high-quality functional in-room products for the hotel industry. With 40 years of experience, we understand that every user-friendly and surprising detail we incorporate can make a world of difference. Our dedication to quality is the foundation of our relationships with customers, suppliers, and employees.

Our customers

We aim to exceed expectations by providing functional, well-designed, and durable products that enhance the hotel room experience. Whether serving luxury hotels with our Bentley brand or offering high-quality, cost-efficient solutions through MOOR, we ensure that our products meet the needs of designers, housekeepers, and guests. With a global presence in over 75 countries, we pride ourselves on thoughtful service, substantial stock availability, and efficient logistics from our warehouse in The Netherlands.

Our suppliers

Strong and transparent partnerships with trusted suppliers are essential to maintaining our high-quality standards. By working closely with our partners, we ensure sustainable production, consistent product quality, and reliable supply chains. Our commitment to innovation and staying one step ahead means we continuously develop and improve our range of products, from ironing solutions to in-room accessories.

Our employees

Our dynamic and enterprising team in Utrecht, the Netherlands, is the key to our success. We foster a culture of professionalism, collaboration, and continuous improvement. By encouraging growth and innovation, we create an environment where every team member contributes to our shared vision: delivering excellence in both product and service.

Our commitment to quality and processes

At Bentley Europe, we believe that clear work agreements and structured processes are essential to ensuring consistent quality. We continuously refine and optimise our internal workflows, ensuring efficiency and transparency across all departments. As a testament to this ongoing commitment, we are proud to have achieved ISO 9001 certification. This internationally recognised standard affirms our dedication to continuous improvement, customer satisfaction, and operational excellence.

At Bentley Europe, we don’t just supply products; we create solutions that enhance the guest experience. Through our honest and accommodating approach, we build lasting relationships and strive to connect with the hearts and minds of our clients and their guests. Quality is not just a goal; it is the standard we uphold every day.