FAQ – Frequently asked questions about our hotel products, services and custom options

Bentley Europe designs and supplies high-quality hotel accessories for the global hospitality industry. Below you’ll find answers to common questions about our collections, lead times, sustainability and customisation options. Can’t find your question? Don’t hesitate to contact us directly.




ABOUT BENTLEY EUROPE

What does Bentley Europe do?

Bentley Europe supplies premium hotel accessories including ironing boards, irons, welcome trays, kettles, luggage racks, clothes hangers and bathroom items. We serve 3- to 5-star hotels worldwide.

What is the difference between Bentley and MOOR?

Bentley represents luxury, refined finishes and distinctive design. MOOR is our brand for reliable, affordable hotel products with a minimalist and timeless look, ideal for 3- and 4-star hotels.




CUSTOMISATION & PRODUCT OPTIONS

Do you offer customisation?

Yes. Many of our products can be customised with your brand colours, logo, materials or finishes. Please contact us to discuss your specific needs.

Are your products sustainable?

Yes. We use FSC-certified wood and recyclable packaging. Sustainability is a key focus in our product development process.




ORDERS & DELIVERY

Which countries do you ship to?

We offer worldwide delivery and work with hotels, hotel groups, and distributors across Europe, the Middle East, Asia, Africa and North America.

What are your lead times?

We strive to keep our full catalogue in stock at all times, which allows us to dispatch goods quickly and flexibly, according to your needs. Customised items require longer lead times, depending on the complexity and quantity of the order.

Do you have minimum order quantities?

We usually have no minimum quantities for standard products. For customised items, a minimum order quantity may apply, depending on the type of product.




CATALOGUES & CONTACT

Can I receive a catalogue?

Absolutely. You can download our digital catalogue here. We’re also happy to send a printed copy upon request. Please send an email to: customerservice@bentleyeurope.com.

How can I request a quote?

You can email us at customerservice@bentleyeurope.com. Please mention the product, quantities and destination country.

Who can I contact for partnerships or distribution?

For distribution, collaborations or large-scale hotel projects, please reach out to our sales team via customerservice@bentleyeurope.com.



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